Effective Date: 01 April 2024
Refund Policy
At Prakrtiveda, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a product may not meet your expectations. If you wish to return your purchase, we’re here to help.
7-Day Return Policy
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Your item needs to have the receipt or proof of purchase.
How to Initiate a Return
- Contact Us: Please contact our customer service team within 7 days of receiving your order to initiate the return process. You can reach us via email at support@prakrtiveda.in or through our website’s contact form.
- Provide Details: When contacting us, please provide your order number and the reason for the return. This information will help us process your return quickly and efficiently.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund Process
Once your return is received and inspected, we will
initiate the refund process. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and reflected in your account, depending on your payment provider.
Exceptions
- Customized or personalized items are not eligible for return unless they arrive damaged or defective.
- Plants and growth kits must be returned in their original condition and packaging. Any damage to the plants or kits may affect the eligibility for a refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, either by providing a replacement or issuing a refund.
Contact Us
If you have any questions about our refund policy or need assistance with a return, please don’t hesitate to contact us. You can reach our customer service team via email at support@prakrtiveda.in or through our website’s contact form.
Changes to This Policy
Prakrtiveda reserves the right to update or change this refund policy at any time. Any changes will be posted on this page, and the revised policy will apply to all purchases made after the date of the change.